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We welcome and value our customers' feedback, both postive and not so positive. We use the comments we receive to help ensure we provide the best possible service to our current and future customers. You can also read our customer reviews on TrustPilot.

Please feel free to read through a selection of the many comments our customers have written to us. If you've purchased from and would like to leave a comment please do either email us, or use the online form below. We will not identify you, other than initials, Christian or Surname only, and with a general location only.

We'd like to thank all the customers who have taken the time let us know how we're doing and their experience of shopping with

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Customer Comments

Alec, UK - 12/05/23

Excellent guys! Speedy despatch exactly what I wanted. Top business.

Martin, UK - 31/12/22

My recent order for a Garmin suction mount has arrived in super quick time. Thank you for a most excellent customer service.

Güner, UAE - 21/11/21

I do confirm that, I received the item and all ok. Thanks for your support.

Pete Golding, UK - 27/10/21

5 star service from order to delivery. Speedy, efficient and consignment packed with care.

Darrell Holland, UK - 10/09/21

Order arrived this morning , Thank you!
Just one observation ...............your T & Cs are truly lengthy!

R D North, UK - 5/09/21

Thanks for sending this so quickly and so late on a Friday. The parcel arrived Saturday am.

Nigel, UK - 01/05/21

I did re order at 13:27hrs yesterday, selecting standard delivery. To my surprise and delight, the package arrived today in the morning. I was really pleased with this and want to send my thanks to everyone there. This is really great service.

Kevin Stephenson, UK - 29/04/21

Ordered a bunch of Garmin Zumo XT accessories this Wednesday morning, they arrived the day after around noon time, fantastic service and 2nd class post at that. Well done all.

Steve, UK - 11/10/20

It arrived yesterday. Thanks very much. All installed and working perfectly. Thanks again.

Alan Young, UK - 03/10/20

The order arrived, thank you for your help with keeping me informed about the order.

Charmaine Williams, UK - 20/03/20

Thank you so much for cancelling the order - I appreciate your swift help in this matter
(I just realized that in my last order with you I received the USB cable already so this is why I have asked for this cancellation).
I am also so grateful for the speedy delivery of my previous order.

Robert Freeman, UK - 22/02/20

Thank you for an excellent service.

Phil, UK - 10/01/20

Thank you for the reply and information. I'd just like to say that my order arrived very quickly, I think the very next day, and to here, that's fast. Thank you, have a good weekend.

S Deakin, UK - 30/12/19

Just to let know the replacement cable arrived today; spot on!

Thanks for all you help

Warm regards and happy New Year

Ian Cranston, UK - 31/07/18

Well I haven't tried it out yet, but, as I only ordered it on Saturday and you don't work Sunday, I am extremely impressed with your 3-5 day service, (arrived at 11.40 on day 2). 

Thanks for a great service!

Graham Munn, UK - 09/05/18

Great service and a genuine product. I'd definitely use your company again.

E Saul, UK - 07/04/18

What service, only ordered yesterday recieved this morning perfect, thank you.

S Keeling, UK - 05/04/18

I give a 5* rating to ActiveGPS. They deliver what they promise. Read their fair T&Cs to understand the negative reviews.

I wanted a current map of Florida for a sat-nav that displays lane options very useful for some of the US road junctions tangles, but didn't want to risk a download from Garmin to a sat nav at risk of going wrong.

The micro SD card from Active GPS systems allows a transfer between sat-navs to any replacement sat nav. Garmin downloads seem locked to be original sat nav only. Heaven help you if it fails.

I also wanted hand holding before committing to ensure a functioning purchase. ActiveGPS did it all. They answered my detailed questions promptly & precisely, sent a sealed original 2018 edition pack immediately and told me how to be sure the US map was loaded when the GPS would not pick it up in the UK. I now have my first Florida stop loaded into history.

Tracking of delivery by Royal Mail didn't work until after signed at delivery, so couldn't tell when it was in the local delivery office. But that's not ActiveGPS's fault.

Overall a fair price for a 5* service. The 2012 map on Amazon might be cheaper but ending up in Tallahassee instead of Miami doesn't appeal.

The only improvement would have been to have the option of the 49 State US map on SD card for half the price, rather than the inclusive of Canada version. But hey, Canada's worth exploring another year.

C Bidmead, UK - 04/12/17

Thanks a lot for that very useful information and swift feedback. I'm most grateful.

Jesse Allen, USA - 23/11/17

I just wanted to let you know my GPS card arrived yesterday. Thank you for your help.

John Chandler, UK - 16/11/17

Received my order first thing today, what fantastic service thank you.

John Burns, UK - 01/11/17

I simply want to thank you for your website. It carries more informative data than the official Garmin site and enabled me to make some decisions that I had not been able to resolve using Garmin Support. Well done.

David, UK - 03/10/17

Received today, very quick despatch. Item is very good.

M Dunstan, UK - 21/08/17

Order placed late yesterday, arrived today.

Very pleased and impressed with the service.

Stephen, Spain - 18/08/17

Many thanks for the helpful response...

I have now placed an order with you for some other stuff but may come back to you again.

Edward Whittington, UK - 17/08/17
Thank you for a very professional service both in providing first class help and information, your micro sd card with UK mapping was bang up to date showing all the latest speed limits in my area and on a recent journey through several different towns and cities. I would recommend activegps to anyone.

Duncan, Spain - 03/06/17
Many thanks for the top quality reply... Quick, clear, concise and complete.

The Spanish postal website had nothing later than May 20...

I just collected the packet from the local post office.

Wishing you an excellent weekend, I will recommend you to my friends.

Anthony, UK - 02/05/17
Thank you for your help in obtaining a new SD Europe card after the last one arrived empty. It actually arrived today Saturday 29th. You couldn't have done anymore. Thanks again.

Kelly, British Columbia, Canada - 10/04/17
Thank you, thank you!!!!

You are truly a star and so worthy of the highest of recommendations.

Mr Wilkinson, Canada - 18/03/17
Many thanks for your prompt attention and to all those at your shop who expedite these things. It makes the world seem a small and friendly place indeed. I have already sent your website link (and a huge endorsement) to two friends who will be very interested in your services.

Bruce, Canada - 07/03/17
Thank you for your reply and all the details. I have, this evening, ordered the mapping software following your instructions.

Such excellent customer service at !!

Bill, UK - 26/01/17
Your very prompt and efficient reply very, very much appreciated.

Graham, UK - 17/01/17
Thank you very much for your help and swift response, such good service and helpfulness is a breath of fresh air.

Alan, UK - 17/12/16
I would like to congratulate you on your excellent customer service and can't wait to receive /use my new unit.

Clare, UK - 7/12/16
This was excellent advice! Thank you. So I've gone ahead and ordered the Garmin Edge 1000 and can now order the maps!

Thank you for your help.

Steve, UK - 14/11/16
Thank you for your help and support, it's much appreciated. The Cheetah arrived on Saturday.

Samuel, UK - 28/09/16
I greatly appreciate your prompt response and support on this James, your high level of customer service really is appreciated!

Once again many thanks and all the best.

Harry, UK - 27/09/16
I had a bad time with one dealer after one week I had my money returned and lost all confidence with the idea of having a nuvicam. I am please to say that ActiveGPS has restored my confidence with buying online.

A Big thank you to the team, every thing was as they said. Use them again, a big yes. I will recommend them to my family and friends.

Thank you

Don, UK - 19/08/16
Just to say excellent service, package arrived this morning, away to try it out on motorbike now.


Despatched 11th Aug, arrived 16th.

William Boyd, France - 16/08/16
Thank-you for the prompt delivery of my order which arrived today.

Best wishes

Despatched 11th Aug, arrived 16th.

Martin Lowe, UK - 14/07/16
I would just like to acknowledge receipt of the SD card UK city maps which I have installed in the eTrex and it seems fine.

Thank you for your help and advice and very swift service.

A Thompson, Edinburgh, UK - 02/07/16
Thank you very much, unit arrived safely at 10:15 this morning, now I just have to get a six year old to set it up!! Thanks also for your courtesy phone call yesterday to check delivery address.

D Spreadbury, UK, 05/05/16
Cheers for your help Chris.
Best wishes for you and your business.

S James, UK, 04/05/16
Ordered my goods on Tuesday afternoon and they arrived first thing Wednesday morning. Many thanks for a brill service.

R J Smith, UK, 13/04/16
I am very pleased with the quickness of the delivery of the Garmin 5/6in. leather case, nice quality and the Garmin mains battery charger for the Sat Nav.

Thank you, R J Smith

L Hunt, UK, 07/04/16
Just to let you know I have successfully registered and updated my Garmin Nuvi 2548 and I am pleased to say that the new cable is working and receiving traffic updates.

Thank you for all your help and guidance.

Jorma, Finland, 22/03/16
Many thanks for your kind help and excellent service 😊

C Heavey, UK, 13/03/16
Many thanks, very happy with the mio mivue duo 698 car camera, and the fast delivery, got the 64 SD card too, would recommend this to anyone looking for a good quality front and rear view dashcam. Thanks again.

S Marshall, UK, 24/02/16
Very nice of you to pass on the description details and where to find. Much appreciated

The customer had ordered an item that had since become discontinued and we pointed the customer in the direction of a competitor with stock.

PP, UK, 17/02/16
shove it where the sun don't shine

We fully comply with the Consumer Contract Regulations which allows 14 days for customers to return goods after cancellation of contract. We are under no obligation to accept a return which, in this case, was returned six weeks later.

J Harrison, UK, 09/02/16
Got my order today very impressed with delivery. Thank you.

R Clark, UK, 11/01/16
Thanks for your advice about my card purchase, very helpful and quick response. I will use this company again no problem.

M Richardson, UK, 06/01/16
Thanks for the order it came very fast. So fast in fact that I was out because I wasn't expecting it for a couple of days. Very pleased with the service will definitely use you again.

Christina M, UK, 04/01/16
We've now got the Montana 680t, and are incredibly happy with it. It's going to take us a while to get our heads around setting up tracks, but have managed our first one... roughly speaking!

I'd just like to say thank you for your communications - we'd thoroughly recommend you to other people.

Adam D, UK, 16/12/15
Thank you very much for your very speedy response. I have managed to use the tracking info to collect it. Much appreciated.

Norman S, UK, 02/09/15
Thank you very much - excellent feedback!

Roy L, UK, 20/05/15
I managed to download to my Nuvi and everything is up to date. I will take great care of the new cable you supplied. Thanks again and if I'm up your way in the future I would like to buy you a pint.

L Griffin, Tenerife, 12/05/15
Snooper arrived today via PALMA. Thank you for your help.

Stuart A, UK, 08/05/15
Hi, many thanks for fast efficient service, item received, and working perfectly.

Leo R, UK, 06/05/15
Thank you for your email and assistance it was most helpful.

M Parkes, UK, 23/04/15
I wish to thank you for the parcel which ARRIVED this very day (23rd April) I will spread the word about your product. (On internet). Again Many Thanks.

Lisa L, UK, 01/04/15
Many thanks for the rapid service.

John F, UK, 06/03/15
Received the USB cable for my Snooper Wed 5th it fits perfectly. Many Thanks

Kevin, UK, 27/02/15
Ordered two items from this company. The first arrived promptly and the second had been discontinued by the manufacturers.

The company called me and offered an alternative at a slightly increased cost. I accepted and the second item arrived the next day. The replacement has turned out to be an improvement on the original item ordered.

Very impressed with customer service. They seem to go out of their way to deliver a good service. No hesitation in recommending.

John, UK, 03/02/15
Excellent service, Many thanks, John.

Paul, UK, 26/01/15
Thank you for putting my mind at ease, excellent customer service, thanks for everything Paul.

Gordon, UK, 16/01/15
Thanks for brilliant service. Goods arrived this morning. Well done.

Nathan, UK, 16/12/14
Needed a sat nav holder for my Snooper S7000 ordered it Sunday and it came today, I was worried but now I got my product great thanks guys will defo use again.

Debbie, UK, 03/11/14
Thanks James – great service it arrived before 10 on Friday.

Pam, UK, 15/10/14
Order arrived safe and sound and enhances my Garmin to perfection..... thank you very much.

Claire, UK, 04/10/14
Thanks for your trouble in getting back to me. I am very grateful. The customer care at your company is exceptional.

Charlie, Northern Ireland, UK, 16/09/14
All received today, safe and sound. Many thanks.

Clifford F, UK, 11/09/14
Thank you so much for our order, we will be using you again and recommending you to friends and family. Thank you.

Robert T, UK, 02/09/14
Many thanks for the super quick delivery - ordered a charger for my Snooper Truckmate S6000 at 3.00pm and had it delivered at 10.00am the next morning. Great Service! Well Done Active GPS. Thanks...Bob.

John, UK, 22/08/14
Thank you for a fantastic service. Order received this morning. Will bookmark your site for future reference.

George, UK, 21/08/14
Just a message of thanks. I received the Garmin map update SD today for my c510. I am delighted to have located your organisation as I now have a perfectly good satnav with current mapping. Many thanks for your service and excellent customer care.

George, UK, 20/08/14
Thanks for this. I can't tell you how glad I am to have found you! Our motorhome touring will be all the more relaxed because of your products and help.

Granby, UK, 19/08/14
Brilliant service, many thanks.

Andy, UK, 04/08/14
Thank you for your prompt and helpful reply!

Jocelyn, Australia, 24/07/14
Excellent experience. Wrote to activegps prior to coming to Britain for vacation. They advised me on how to prepare my Garmin Nuvi for the sd card in advance, and provided me with the various postal options. I managed to organise my sd card to be delivered to my hotel, and it was there when I requested it. It was easy to install, and the email instructions sent in advance about deselecting my Australian map, and selecting the Britain map was useful. Thanks activegps for making it so easy. Thanks for the great customer service.

John, UK, 23/07/14
Thank you very much for your prompt response and advice, which I shall consider fully before proceeding. Much appreciated.

Thomas, UK, 28/04/14
Wonderful, thank you very much for your help.

Kevin, UK, 01/04/14
Thanks for your good service, just spent 3 weeks driving around Costa Rica. The card worked perfect in my Garmin nuvi. Driving in the cities of costa rica is a nightmare without a sat nav as there are no street names or signs, but very easy this time with your card. Thanks kevin.

BH, UK, 24/03/14
Many thanks for your good service.

Customer Comments

LB, UK, 17/02/14
I have just ordered the Blue Chart g2 from your website. Thanks for your prompt advice.

MW, UK, 03/02/14
Thank you very much for you prompt attention, much appreciated.

TD, Slovenia, 06/01/14
Thank you ... and recommend ..

PD, UK, 05/12/13
Thank you for a very speedy service, item received this morning - it fits better than the original did!

MW, UK, 01/12/13
Thanks very much for your email and for the obvious care you are taking over my order. Thanks again for your amazingly good service.

BH, UK, 08/11/13
Many thanks for your prompt delivery of my car rider kit, I will have no hesitation in recommending you to my friends and colleagues.

BW, UK, 06/11/13
I have just received my ordered MiVue 388. Ordered Tuesday received Wednesday, Thank you, excellent service.

CP, UK, 30/10/13
Many thanks for sending my order of 3 Garmin SD maps so promptly, they arrived safely this morning via Royal Mail. All items present and correct, and all now tested!

Nice to have up to date mapping again, replacing in one case the original 2008 version - roads DO change!!

I'll certainly be ordering from you again when I need to...

Thanks again.

RP, UK, 23/08/13
I had to take time out to express my total satisfaction of the service received at Activegps. I called late afternoon on Wednesday and got very helpful advice about an SD card for my Garmin 62STC. As I was going away at the weekend, I asked if the item could be despatched for receipt by the Friday. It arrived on the Thursday morning! Many thanks to those concerned - highly recommended.

HL, UK, 20/08/13
What amazing service - a very satisfactory outcome in less than an hour! I look forward to the replacement.

JS, UK, 17/08/13
Many thanks for sending the Tomtom rider V2 Charging bike mount so promptly. It arrived at 9.45 Saturday morning. I have put you on my favorites list for anything I may need in future.

JB, UK, 07/08/13
Received this morning 0945.
Thanks for your super efficient service.

KG, UK, 03/08/13
Thank you so much for such a comprehensive response - I shall certainly consider the products that you have very usefully guided me to. Your response is a credit to Garmin. Satisfied Customer and Yacht Owner, Swansea.

DM, UK, 24/07/13
I have never used ActiveGPS before. May I say I it’s been a refreshing change to have received excellent Customer Service from yourself and your colleague Chris in response to my queries concerning the Oregon 650. Where you haven’t been sure of the answer, you’ve promised to find the answer and keep me updated and that’s precisely what you’ve done. Much appreciated. ActiveGPS has gained a new customer. I shall be placing my first order this evening.

RP, UK, 18/07/13
Just a quick email to thank you very much indeed for all your help in finding me some suitable 'parts to transfer my Pogo Alert into another car. The box arrived on time and everything inside looks perfect! Many thanks again.

MH , UK, 17/07/13
I'll take the opportunity to say that your service was exellent, The man who I contacted on the phone was very professional and helpfully, delivery was very quick and was received the next day.

M Bedson , UK, 16/07/13
Fabulous, thank you. My driver will be so happy!

J Wilson , UK, 11/07/13
The order arrived yesterday morning, so thank you for processing it quickly. It is the piece that I needed to replace and seems to be working well. Thanks for your help and advice.

L Marcantonio, UK, 03/06/13
The SD card with the map of Western Europe has arrived ok. Thank you very much for your prompt service.

D Nelson, New Zealand, 16/05/13
Hi your card for my garmin gps arrived yesterday thank you regards.

D Brady, UK, 17/03/13
I would like to let you know that i have received the Garmin products as ordered and would like to thank you for your hard efforts in getting these items to me so promptly in time to fit this weekend. I would definitely recommend you guys to anyone.

I Clough, UK, 27/03/13
Parcel arrived. Thanks for all your help. A quality service and will be recommending and using you in the future. Thanks again.

K Yates, UK, 15/03/13
Very helpful when I enquired about navman traffic b2 module quick delivery.

NP, UK, 04/03/13
Thank you, that is excellent service, my order went through at 16:57 and you made the 17:00 cut-off. Really excellent. Thanks

*ActiveGPS comment: Although our cut-off time for new orders is 3.00pm we will endeavour to despatch orders which arrive up to 5.00pm. It depends upon whether goods have already been despatched or collected by a courier. If you have opted to pay for a next working day delivery we will always do our utmost to despatch your order on the same day.

DR, UK, 06/02/13
Arrived this morning, first class service.

RH, UK, 29/01/13
Hi thanks for your very efficient service. Parcel arrived this morning.

Tina, UK, 09/01/13
James you are a star. Many thanks. If employees from all walks of life were as conscientious and efficient like you, there would be no need for complaints departments.

LW, UK, 03/01/13
Thank you very much for your very prompt service.

SF, UK, 29/12/12
Your advertisement states official road angel product yet it comes in bubble wrap in a brown official packaging at all. Furthermore product is clearly sub standard which I have had to modify in order to use properly....very poor indeed and I will not be recommending your company to anyone or making any further purchases from yourselves..

*ActiveGPS comment: We sell genuine Road Angel parts obtained direct from the Road Angel Group in Silverstone. We have sold many of these Road Angel Gem windscreen suction cup mounts to other customers without any comment or complaint. Customer gave us no opportunity to rectify the situation, having already modified the part himself. We do not source products on the ‘grey’ or counterfeit market. All customers can be confident that ActiveGPS only sell genuine parts sourced from official UK distributors and/or UK manufacturers.

AW, Northants, 22/12/12
Very impressed with your service. Goods arrived at 0650* today. Thank you - wish other traders were half as good as your team.

*ActiveGPS comment: Customer had ordered on a Friday afternoon and had specifically chosen guaranteed Saturday delivery before 9.00am. Please note that Royal Mail may attempt delivery earlier than 7.00am!

Mahir, Turkey, 16/10/12
I just wanted to let you know that I received my package today. There's no problem or anything like that. I want to thank you for your efforts… you've been a great help! Keep up the good work!

GG, UK, 10/10/12
Thanks for your prompt reply… following your email i have downloaded again and this now seems to have corrected the unit ,and hopefully we should be back to normal.I have had no previous problems and would not hesitate to use you all again.Once again many thanks to you all for your excellent service.

NB, UK, 01/06/12:
Just to let you know I received my Pogo Alert+ at 11:00am this morning and very happy with it. I know it was more money but I think it's definitely worth it. The product quality is super. Thanks for your super customer care, support and service to me. I will certainly recommend you to others. All the best and kind regards.

GS, Devon, 23/02/12:
I thought that I would mail you to thank you for your very efficient service. I ordered an in-car charger for my NAVMAN sat-nav on Tuesday evening and it arrived first post this morning (Thursday). In my view this is excellent service compared with some other Companies I have dealt with. I will certainly recommend your Company to other people and I will certainly purchase other items from you when the occasion arises.

CS, England, 02/02/12:
I just wanted to say that I was really impressed with the service when I ordered a couple of products last week. I ordered at 2pm and they came the very next day with the standard delivery option.  For some reason, the website crashed while my payment was processing, so I phoned the number and a really helpful man (I forgot to take his name!) took my order over the phone. Anyway, just wanted to say thanks for brilliant service.

BS, England, 14/01/12:
Thanks for that, what an excellent honest service. Best Regards.

DS, Scottish Highlands, 22/10/11:
Wow,ordered Friday,arrived Saterday,and to the Highlands of Scotland. WoW thanks

SM, Scotland, 17/09/12:
Just had a email saying both items have arrived. Thanks very much for the help and speedy delivery. I have mentioned to the lads how helpful you have been so i think you will be getting a few more orders from the lads on this contract.

Mrs H, Norfolk, 13/09/12:
Hello my mapping arrived this morning - thank you very much!I would like to say a big thank you to the young man on the phone who had the patience of a saint talking this dinosaur through her requirements.  He was pleasant. patient and knew what he was talking about.  He also said he would try and catch the post yesterday afternoon - he did and I am now able to get lost all by myself!!! Wonderful service which I will highly reccomend to anyone that'll listen!! Well done and thank you.

Johnny, UK, 03/09/12:
Thanks, my order arrived today. Great service, thanks very much, happy to recommend you! Kind Regards

DG, UK, 25/08/11:
Now that's what i call a fast service. i will defiantly (sic) be keeping you saved in my bookmarks. 10/10. Thank you

WE, in UK, 06/08/11:
I want to say how impressed I am with your service for the above order. I ordered at 1400hrs on 05 August and it arrived this morning.  Very well done. The map update was very easy to install and works perfectly. Many thanks,

Loz, UK, 11/07/11:
I've recently brought something from you and I just wanted to say thanks so much for the super speedy delivery! I wish all internet companies were as efficient as you. I'll definitely be recommending you in the future. thanks again,

CA in UK, 04/07/11:
Thank you for your very quick and professional response – I won't fail to recommend you to friends and colleagues.

AM in Scotland, 04/07/11:
Item received. Excellent service - thank you! Rector. St John's Church

K, in UK, 16/06/11:
You really have been a great help and very prompt with your replies… …I have bookmarked your site and will use it in future and also tell colleagues about it - if only others were as helpful as you!!

Mr Wells in England, 03/03/11:
thanks for prompt response, and exactly what I expected...very polite and helpful! Thanks again for your help

AS in Lithuania, 01/03/11:
Thanks for great serviss and exelent qality.I got the purchase today.I 'm much appreciated.thank you

Mr E in Blackpool 22/02/11:
I wish to thank you for your excellent service when purchasing a Novus GPS from you. Ordered midday friday, delivered 8.45am saturday!!!!. Very happy with the item. Will certainly recommend your company. Thanks

SC in UK 28/01/11:
On Tuesday night I ordered a European map SD card for my Navman F20, on Thursday morning the postman delivered it. Very Very impressed with the service, Thanks.

JD in UK, 06/01/11:

Mrs M, UK, 24/12/10:
Please accept my thanks for such an incredibly good service and delivery - the article I ordered for my husband for Christmas has arrived and I only ordered it last evening! Congratulations and I will certainly recommend you to others. Merry Christmas and a Happy New Year!

Mr F in UK, 15/10/10;
Thank you for your great service and prompt delivery. From a happy customer thanks again.

MR S in Australia, 01/09/10:
I received  a replacement Garmin 1240 direct from your Distributors yesterday 31 August 2010. Thank you for your assistance in sorting out the problem, it is appreciated.

Mr T 18/07/10:
Thank you for prompt delivery received GPS bracket in next mornings post (fantastic service) thank you again.

AB in UK 27/07/10
Just a quick email to let you know that the items I ordered on your website have just arrived. Had I known that you also sold the Garmin 3790T unit before I placed the order with another dealer, I would have made sure that you got the business. A first class service. Thanks very much. I will certainly recommend your company to family and friends.

CS, in UK, 11/06/10:
I was more than surprised when the postman delivered my new Garmin 1490T this morning at 8.30. I only ordered it yesterday morning. The unit worked right out of the box and the maps were up to date, there was an update available for unit software from Garmin website and that only took a couple of minutes. Thank you for the great service, would recommend active GPS to anyone.

Mrs F in Australia, 26/05/10:
Thank you very much for your understanding in regards to this matter, Good customer support like this will see your company continueto grow. Once again thanks.

DB in England, 29/04/10:
Thank you for you assistance with this issue, Road Angel did get in contact with me and explained the error was theirs and you had supplied a new unit. I am now a happy customer again, thanks again for the urgency you put on sorting this out.

RBO Denmark 01/03/10:
Thank you very much. I am very impressed with your service. Great.

CS in England 25/01/10:
I placed are order with you on Tuesday at approximately 4.30pm. The item was delivered to my house by 10am next day. I must congratulate you on your exceptional service. Well done and thank you.

BB in England 21/01/10:
Thank you for excellent phone advice and prompt service. Satnav ordered 4.15pm on Friday and delivered 10.30am Saturday!

Daniel in UK 07/11/09:
I just want to say a big thank you on this. It shows that some companies do actually care about their customers. Thanks for the help.

Neil in UK 07/10/09:
Thanks for the swift dispatch, I really appreciated it as I'm going up to Scotland very shortly and they are demons with radar up there. Everything installed! Neil

SF, in UK 01/1009:
Talex Lite Magnetic Mount - Just to say thank you so much for your super fast delivery of the above order. I  was extremely impressed with the service I received overall and will definitely use your Company again. Much appreciated

Mr P, in Denmark, 16/09/09:
…awesome very impressed with the level of service, ill be back soon to pick up some other items for my 865t

JY, Facilities Administrator, 20/08/09:
I am just writing back to say thank you for such an efficient service. I appreciated the call backs which most companies I have dealt with online would not provide. If this is the level of service you provide all the time then I will not hesitate to use your company in the future for Garmin orders. Many Thanks

Mrs B, in UK, 09/07/09:
I am sure that people are always very quick to criticise but not so keen to praise.  This is just to give you some feedback on the excellent Customer Services offered by Chris. After I ordered updated maps for my Becker satnav he took the time to call me and explain that you did not now stock, or were able to order, the pre-loaded SD card but he could offer the map on DVD together with a blank SD card.  He also gave me the number of a help line I could call in the event of a problem loading the maps.  I am pleased to say I did not have to call the help line and I have now successfully updated my Becker 7934. Please pass my thanks to Chris for his assistance.

Mrs T, in Australia, 05/07/09:
Just wanted to let you know that I received the replacement SD Card in the week and it works perfectly.  Thank you so very much for taking care of all this and without a fee. Very kind of you and quite unusual these days. Thank you once again for the great service. Many thanks.

Mr W, in UK, 24/06/09:
I really appreciate the fast delivery and the great communication from the sales team. I have been having trouble to find the mounting for my sat nav. So thank you very much for the great product. I will definitely recommend you to my friends and family.

Mr S, in UK 31/05/09:
Hello: I am writing to comment on the way my recent order was dealt with. I placed the order around 4:15pm on Friday May 29th and it was delivered at 7:30 am on Saturday May 30th.. Absolutely brilliant service!! I will certainly buy from you again. Thank You!

About a lost/late overseas delivery, Mrs B, in South Africa, 28/05/09:
Thank you so much for all the help regarding the SD card. I received it yesterday… the (South Africa) post office had it since the 20th they had not got around to letting me know it was there. I put it into my Garmin and all is perfect!! I will definitely recommend your company to anyone here and I will use you again if there is anything I need in the future. Special thanks one again, Best Wishes!

About a Navman map software issue, Mrs R, in UK, 17/02/08:
Thank you for that amazingly prompt response. I have done as you suggest and i hope all will be well now with my journeys.

Mr W, in UK, 15/01/08:
Just a quick line to thankyou for your excellent service,my purchase arrived almost before I had ordered it.I know it customary to complain when something goes wrong, but, myself, I like to say thankyou when people do their best. Thanks again

About a discontinued map, Mr P, in UK, 26/11/08:
Now that is what I call service, a simple no was all I was expecting. £96 is expensive, a new Garmin satnav with uk & Europe (not just France) mapping is only £100. But thanks for going that extra mile and trying to source the maps for me.

General service comment, Mrs P, in UK, 04/09/08:
I put in an order for a Becker charger mid yesterday afternoon and it arrived on my desk first thing this morning, that is what I would call excellent service, thank you. I would like to say that your operative was very helpful and very pleasant indeed to deal with, he was very efficient, really knew his onions as they say. Chris is a credit to your organization. Thanks again. Kind regards

General service comment, P&M, in Spain, 07/08/08:
Can I please thank you once again for your efforts in both actually listening to me in the first place and also for offering your advice and information to me. I am as it stands waiting for the DVD from Garmin and trust that it will be a simple download to the GPS from that.... None of this would have happened without your response to my e-mail and for that I thank you yet again. It is heartening in this day and age to find that some people and companies DO actually care and you and yours are one of them. Kindest Regards.

Mr G, in Spain, 01/08/08
Dear ActiveGPs. I would like to confirm that today I have got the items. They have arrived correctly. I would like to apologize for the impatiens. Every thing is Ok. It was a pleasure to make business with you. Thank you very much for your rapid answer. Best wishes.

Mrs B, in UK, 03/07/08:
Just wanted to say fantastic customer service, I only placed my order and got it within less than 17 hours...could not ask for more. Many thanks

About delivery options, Miss M, in UK, 30/06/08:
Now thats service for you! Why can't all companies I deal with online be as courteous and efficient as this! :-) Yes, please - I think it best all round if you can send by the Special Delivery option and I pay the additional £4 - for peace of mind really, so I know they'll get them items before Friday. Many thanks.

Ms A, in USA, 24/06/08:
James, you have been very helpful!!!!! THANK YOU SO VERY MUCH!!! Best wishes to you from Iowa, USA!!!!!!

Mr P, in UK, 28/05/08:
Just to say thankyou for the prompt service in sending my garmin nuvi 300 suction cup mount. Excellent service, we've been looking for one for a long time! Glad we found your website. Thanks once again.

Mr P, in Italy, 14/05/08:
i'm very happy: i have al in my hand; very very thanks for your fastely. have a nice day

Mr F, in UK, 13/03/08:
Hi Just a quick note to say thanks for the professional advice i received before buying from you. I'm really sorry I can't name who i spoke to but after a very very bad experience with XXXXX, and not knowing of you at the time, the help I got from your salesman was superb. Good customer service goes a long way and I have made clear in many forums how good you have been. Many Thanks

Mrs F, in UK, 29/01/08:
I just wanted to say how thrilled I am with the service you have provided. I ordered a small item - talex magnetic mount - yesterday afternoon and received the same this morning. That's what I call professional service. Thank you sooooooo much I will not hesitate to use your company again, it's been a pleasure.

Mr L, in UK, 26/01/08:
Many thanks for your VERY good service, if In the future I require any other GPS products you sell I will not hesitate to use your company. Once again many thanks. Best regards.

Mr A, in UK, 29/12/07:
Goods received this morning, it took me longer finding the right supplier on the internet than you took making the delivery. Excellent and thanks

Mr w, in UK, 29/12/07:
I must write to say thank you. I ordered yesterday (Friday Teatime) a Talex USB cable expecting it to arrive in the new year, DING DONG the door bell goes this mornings breakfast time - AND ITS HERE!! Nowhere even near 24 hours later, in fact about 15! Well done and thank you.... Truly Amazing.

Mr M, in UK, 30/11/07:
Many thanks for dealing with this so efficiently. I fully appreciate that this was not your fault but lay entirely with Royal Mail. Thanks again

Mr H, in UK, 23/11/07:
No hard feelings, I am still looking at your site, and forwarding it on to friends and family. I cannot fault the service. It's that good I feel guilty for returning the goods>>>>>>>>>>> Thanks again

Doctor S, in UK, 22/11/07:
Thank you for your assistance & high professionalism. Have a nice day.

Mr H, in UK, 03/11/07:
My order has already arrived even before I've had a chance to track it.  That's less than a 24 hour turnaround from the time of placing the order.  I am very impressed!  Well done to you and your company.

Mr S, in UK, 31/10/07:
I spoke to John this morning. It would seem that my initial contact at Magellan Technical Support told me to put the cable in the wrong way around.  Corrected now thanks to John and it is working fine. I obviously do not want to return it anymore. Thank you very much for your help and putting me in touch with some who knows what they are talking about

R, in UK, 05/07/07:
Received today and would like to say thank you very much for a hassle free transaction and will use you again plus I will recommend your company to family and friends. Best Regards

ActiveGPS comment:
We realise we are never going to satisfy everybody but it is gratifying to receive appreciative comments. Several of the above comments refer to delivery times, for which we are reliant upon Royal Mail. So, credit is due to Royal Mail.

This page was last updated on: 11th March 2024

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