Terms and Conditions of Sale
These terms and conditions apply to your use of the Website and by accessing this Website, you agree to be bound by the terms and conditions set out below. Orders placed online, by telephone, by email, or by letter with payment by cheque, are also subject to the terms and conditions set out below. Your statutory rights are not affected. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (hereafter referred to as Consumer Contracts Regulations) applies (to all consumer sales after 12th June 2014) and where applicable the Sale Of Goods Act 1979 and as amended. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us via the contact details below. Before you place an order, if you have any questions relating to these terms and conditions please contact us.
Our contact details are:
Telephone number within United Kingdom (UK): 01733 777623 or 0845 226 1738*
International telephone number: ++44 17 33 77 76 23, where ++ should be replaced by whatever number(s) you need to make an international call from your country.
Our registered office address details can be found at 13.1 below. A specific address for returning goods will be advised with return instructions after You have cancelled the contract.
*For telephone contact after You have purchased from Us the Consumer Contracts Regulations requires that We cannot ask You to call the 0845 number and We therefore advise You to call the standard rate UK geographic telephone number of 01733 777623. Our lo-call rate number is 0845 226 1738. We do not seek to hide behind this 0845 number, nor make a profit from its use. This 0845 number currently diverts to 01733 777 623. You may have a call plan which gives you free or discounted calls to 0845 numbers.
In these terms and conditions unless the context otherwise requires the following words shall have the following meanings:
"Business", "Business to Business", "B2B and Corporate" means a person or an entity who is purchasing as, for, or on behalf of a sole trader, partnership, limited company, PLC, LLP, etc.
"Conditions" means these terms and conditions.
"Consumer" means a private individual resident in the UK or an EU country.
"Goods", "Product", "Purchase/s" means goods displayed for sale on the Website.
"Price" means the price for the Product specified in the Order.
"Order" means Your order from the Website.
"GPS" means the Global Positioning Satellite System.
"We", "Us", "Our", "Ours" means Active Alliance Limited a company registered in England and Wales under the number 05200677 trading as ActiveGPS.co.uk.
"Website" means the ActiveGPS.co.uk website located at www.activegps.co.uk or any subsequent URL which may replace it; and
"You", "Your", "Yours" means a user/purchaser of the Product from Us.
"RMA" means Returns Material Authorisation and refers to the authorisation code or number which should be obtained before You return any item to us. In the terms and conditions below We may refer to this as RMA number or RMA code or RMA returns authorisation number.
‣Availability of Goods
‣Despatch, Delivery, Handling Charges and Acceptance of Goods
‣Returns Policy for unwanted and faulty products
‣14-day Contract Cancellation
‣UK Law Statement
1.1 We set our online prices to remain highly competitive. We sell genuine products, accessories and maps. We can also guarantee that all products available for purchase are sourced through the correct distribution channels, which ensures full support from the manufacturer. We are fully based in the United Kingdom and pay all Value Added and Corporation taxes in that country.
1.2 Prices may change without prior notice, to reflect market conditions. We will not be held responsible or supply products at incorrect prices through errors in e-commerce software. We will always try to meet the demands of our customers but regret it will not always be economically possible.
1.3 Trade enquiry pricing and prices for bulk orders are quoted individually, given the order specifications and number of units required for purchase. Please contact us for further information. For Business to Business sales (B2B) we will NOT accept any variation or negation of our terms and conditions. The Consumer Contracts Regulations do NOT apply to business transactions, business to business, B2B transactions, corporate purchases and business use only products such as Truck systems and accessories.
1.4 Official Website product prices can be found on the specific product page.
For all postage and packaging fees/surcharges for products available through Our Website please see Delivery Charges.
2.1 If You purchase using Your PayPal account please be aware that due to PayPal rules We will ONLY despatch goods to Your registered and confirmed PayPal address. It is Your responsibility to ensure that Your delivery address is the same as the address registered with Your PayPal account. PayPal have advised us that it is possible to add an address or alter Your registered and confirmed address at Your PayPal account. If You have an 'unconfirmed' PayPal address We may write to You seeking further information and confirmation that You have authorised the transaction. If You give an email address that does not match Your registered PayPal email address We will ask You to reply via Your registered PayPal email address. When We release a PayPal transaction We are given access to further information. Even though We have released a PayPal transaction in order that We can see all relevant information We may decide not to accept Your transaction. If We do not accept Your PayPal transaction We will fully refund the transaction. If Your online transaction shows a different address to the registered and confirmed address that We can see at PayPal We will only despatch to Your confirmed PayPal address. If We write to You and You do not respond We may hold the transaction open for 60 days.
2.2 PayPal occasionally show an error message when We release a PayPal transaction. Once we receive an error message the transaction is automatically aborted and We can no longer take any money for Your transaction. We will advise You that you need to place a new order and/or We will send You a PayPal payment request.
2.3 If You do not give any contact details when ordering online we may send Your order to the address registered at PayPal. We may write to the email address registered at PayPal. If We receive no reply within 72 hours We may despatch Your order to the address which you have registered and confirmed at PayPal. If this is the wrong address We will not be liable for loss and will not refund the delivery charge if You subsequently cancel after We have despatched Your order.
3.1 Online Purchases We accept payment using the following Credit and Debit cards;
Visa, Visa Electron, Visa Debit / Delta, Maestro, MasterCard.
We are in the United Kingdom - UK - uk.
All items are priced in £ - Great Britain Pounds Sterling - GBP
If You order using a non UK credit or debit card Your card company will convert Our price into Your local currency.
We are not responsible for the conversion rate applied by Your bank or card issuer.
There are many websites that offer currency conversion calculators. A typical website is www.x-rates.com but please be aware that currencies can fluctuate by the minute.
Any rate that You obtain from a third party site will only be indicative of that moment in time.
We do not price goods in any currency other than £ - GBP - Great Britain Pounds Sterling.
Please see 3.6 for credit/debit card fraud checks.
For the above methods of payment You do not need to telephone or email before ordering although You are welcome to contact Us to clarify any points before placing an order.
3.2 Telephone Orders. You may use the methods of payment in 3.1. but we may decline to process your order if it is high value, or the delivery address does not match the card address. We may also decline to accept a telephone order if You do not have an email address and We believe that You have not read all information about Your purchase. We do not sell goods 'on approval'. You should satisfy Yourself by reading about the product at Our website that Your intended purchase will meet Your expectations. We will not be liable for claims that insufficient information was given verbally by Us to You in a telephone conversation. You must visit Our website and read about Your intended purchase prior to placing an order by telephone.
3.3 Payment by Cheque (United Kingdom customers only).
We advise that You contact us before sending a cheque to confirm availability and total price including the cost of your choice of delivery. There will always be a delivery charge. There is a surcharge for cheque payments of £2.50 + VAT per cheque.
Cheques must be drawn on a UK bank and be in £ sterling currency.
If paying by cheque please make a cheque payable only to 'ACTIVE ALLIANCE LIMITED'.
Send to our registered office: Active Alliance Limited, 47 Caverstede Road, Peterborough, PE4 6EX and allow sufficient time for the cheque to arrive, be deposited in our bank and clear the banking system. The above address is not for the return of orders. We do not accept unsolicited packages at the registered office.
Typically from the day that We receive the cheque from a UK address to the day that it is cleared can take at least 10 days.
3.4 Orders from outside the United Kingdom.
Please see 3.1 for online purchases
We despatch International orders via Royal Mail International Tracked and/or Signed airmail with a 2Kg weight limit. If Your order weighs in excess of 2Kg We may contact You to discuss delivery. You may use our online basket system or telephone or email to place an order. If You wish to use any other method of payment it must be in Great Britain Pounds Sterling and must be drawn on a UK bank account. BACS payment into our bank account (details available on request): Please ensure that ALL fees are paid in advance. This generally only applies to International payments. In particular You should ensure that the receiving bank fees are paid in advance. Until we receive the full purchase price plus delivery charge (with no fees charged) we will not dispatch goods. Any method that causes Us to be liable for bank charges is not acceptable.
3.5 We employ the services of SagePay (previously known as Protx until 22 April 2009) and Barclays Merchant Services for credit and debit card transactions in real-time, using a 128bit SSL secure connection for our online payment page.
3.6 The simplest transaction occurs when the delivery name and address matches the registered credit card, debit card or PayPal address. It may delay Your order if the Delivery Address does not match the Billing Address of Your credit or debit card (or, if using PayPal the delivery address does not match Your registered and confirmed PayPal address). Our commitment in preventing fraudulent use of credit cards, debit cards and PayPal accounts means We choose to use additional, non-compulsory secure payment checks. It will delay Your order if Your bank or PayPal informs us that the address You have given does not match their records. We may validate the names, address and other details supplied. This will be checked against commercially available records, such as the electoral roll and the Royal Mail postcode database. We may choose to contact You by letter, telephone or email to verify details before We are able to dispatch Your order.
3.7 When purchasing online please ensure that Your basket item(s) and quantity/quantities are correct before proceeding to the secure SagePay webpage for purchase.
3.8 When You place an order online an acknowledgement is sent to You via email. If You give an incorrect email address the message will bounce and be returned to Us. This may delay Your order whilst we investigate. We may try to guess Your email address if an obvious mistake has been made. If You do not give an email address We will attempt to contact You by telephone. If You do not give a telephone number it may be impossible for us to contact You. If You do not receive an acknowledgement of order email please contact Us.
If We need to contact You about Your order Our first option will be to call a UK landline number beginning 01 or 02.
If fraud is suspected We will NOT call a mobile number. It is in Your interests to give a landline number. We may undertake an internet search and call Your workplace. If delivery is being made to Your place of work please give the business name. In a building with multiple businesses it may be impossible to deliver to a specific person without including a business name.
We will not usually call any overseas or premium rate numbers, such as 0870, 0871, 0902, 0358 etc.
If You do not give a working email address We will be unable to contact You by that means. We will not write to an anonymous email address such as xsw3er3@.....
3.9 If You have anti-spam software or Your ISP (Internet Service Provider) rejects Our email for any reason We will not be able to send, or reply to, any email message You may send. For instance, the ISP cantv.com is known to reject emails from certain ranges of IP (Internet Protocol) numbers. If We do not reply to You please contact Us by telephone.
3.10 No money will usually be taken from Your credit/debit card until We know We have stock available and are ready to despatch Your goods. The exception is when You order a Special Order item, as described in 5.1.
4.1 All prices displayed within Our Website are inclusive of VAT at the current rate. We are a trading subsidiary of Active Alliance Limited. VAT Registration Number: 834 2222 57.
5.1 Our Website is usually updated overnight. We aim to be honest and open regarding availability of goods.
Goods online will show either 'In Stock', 'Low Stock', 'Out of Stock', 'Pre Order', 'Special Order' or 'Discontinued'.
'In Stock' means the item was available for delivery at start of business day, but see 5.3
'Low Stock' means We have very limited stock (typically less than 5 units) and the item was available for delivery at start of business day, but see 5.3
'Out of Stock' means that the item is currently unavailable. It may be in stock the next day or it may be that the manufacturer is experiencing difficulties in fulfilling orders. We suggest You telephone for further information.
'Pre Order' means that an item is already on order by Us and advised by the manufacturer to be arriving soon and if You make an advance purchase You will be assured despatch of that item as soon as We receive it. This is particularly useful when an item is a new product release or is an accessory known to be difficult to obtain.
'Special Order' means that an item is available but not held as a normal stock item. These items are usually obtainable within 24-72 hours (but exceptionally can take one week or longer) and we may charge Your credit/debit card/PayPal account before ordering the item from manufacturer/distributor. It can take five days or more to despatch a Special Order. Special Order items are not usually returnable unless they have a manufacturing defect.
'Discontinued' means that the item is no longer available. The manufacturer will have ceased to make the item and we currently do not anticipate receiving stock. Sometimes we are able to obtain obsolete stock at a later date so it may be worth revisiting Our website or contacting us to discuss the availability of a discontinued item.
In all instances we welcome Your telephone call or email to clarify current availability.
5.2 In Stock items are usually dispatched on the day of purchase or within 24 hours. Please see 6.1
5.3 We have a high turnover of stock and occasionally an 'In Stock' item may be 'Out of Stock' when We pick Your order. If this is the case We will contact You and advise of delivery delay or offer a full refund.
5.4 Special offers may end without notice. Manufacturers may alter specifications and/or remove features or accessories without notice. Photographs and images are only indicative of the product. A manufacturer may change the colour scheme of a product. A manufacturer may own more than one brand and the supply of compatible goods may bear a different brand name. For example: MITAC own Mio and Navman. Accessories supplied for Navman or Mio devices may bear the brand name or logo of MITAC, Mio or Navman. They may be a different colour to the original part but they are all genuine replacement products for Your device. We can only supply the available version.
5.5 We can only supply the exact item that You have ordered. Your order will usually state exactly which product You have purchased. If You have ordered an item simply because it 'looks' like it will fit (even though the description does not match Your product) We cannot be held responsible for an incorrect item ordered. Please ensure that You have ordered the exact item that matches the product for which You are seeking an accessory or mapping software. Description takes precedence over any image. The image may show the ordered part along with or being used with other parts. This does not mean that we will supply all parts shown. We will only supply the actual part that is described and supplied by the manufacturer.
5.6 A manufacturer may introduce a new product for which earlier accessories are fully compatible. These accessories may not list the latest product in the compatibility list on the packaging but rest assured that We will only supply such items if We know them to be fully compatible.
5.7 Mapping Software – We can only supply the mapping supplied to Us by the manufacturer. We do not make the maps. We cannot check the software. We do not have access to any authorisation servers. The manufacturer may need to remotely interrogate your device and your computer. You must contact the manufacturer to discuss any software or compatibility issues. Unless We specifically state which version of a map update is being supplied please be advised that We have no way of knowing which version is contained within a sealed packet. Garmin, for example, may update their maps (without warning) several times each year, but the packet and part number remain the same – no matter which version is within the packet. It can take several months for map surveys to be converted into mapping software data. If it is important for You to know which version will be sent to You, or even whether specific new roads are on the map, you should contact Us before purchase. Because of map royalty and copyright issues we cannot and will not accept the return of any opened software on SD card, microSD card, DVD, CD or any other media. You will have no right to cancel a contract when the software that we supply is custom made, made to order - specifically Garmin BlueChart marine products which are only made when an order is placed. A new map update may only function with your device if you have kept your device updated with all software updates. If a map update fails to operate you must ensure that your device is fully updated by connecting your device to the manufacturers' website.
6.1 We aim for same day despatch (Monday - Friday) for all orders placed before 3.00pm (subject to stock availability). We may use Royal Mail or another courier for Economy Delivery and Standard Delivery. These are NOT guaranteed next day delivery options. You may also choose guaranteed Next Working Day or guaranteed Saturday delivery. Orders placed between 3.00pm - 5.30pm Monday – Friday might still be despatched on the same day but this cannot be guaranteed. If You specifically require Next Day or Saturday delivery please choose the appropriate option or contact Us. You can choose Saturday delivery on any day of the week and we will ensure that Your order is dispatched on a Friday for guaranteed Saturday delivery. Orders are dispatched Monday, Tuesday, Wednesday, Thursday and Friday. Orders are not sent on a Saturday or Sunday or Bank Holiday (a public holiday in England). If You pay for Next Day delivery on a Friday please bear in mind that this is guaranteed for delivery on the next working day which will be a Monday. The delivery may still take place on a Saturday but this is not guaranteed. If You require a guaranteed Saturday delivery You must choose the Saturday delivery option at the online basket. For the Republic of Ireland and Mainland Europe Our standard charge is £14.99. For the Rest of the World Our standard charge is £29.99. For overseas orders We use Royal Mail International Signed For airmail service. All deliveries require a signature. If an item is sent to an address that You have supplied, and subsequently accepted and signed for by a person other than You, it will be deemed that You have accepted the item.
Some delivery options are subject to a 2Kg weight limit. These are listed at the online basket page. If Your purchase/s weigh in excess of 2Kg we may contact You to discuss delivery.
Further Delivery information can be found here
6.1.2 Selecting one of our Standard Charges for delivery to Europe or Rest Of World will ensure the swiftest despatch of Your goods. However, it may be that a small lightweight item (e.g. a single mapping SD card to Australasia or North America) can be despatched at a lower rate. If You wish to enquire about overseas postal charges please contact Us BEFORE placing an order online. We may not be able to give an immediate answer, as we will need to weigh and/or measure the goods to assess whether We can offer a reduced delivery charge. If You choose a postal region that does not match Your location We will not despatch Your goods until We have contacted You and discussed the delivery charge.
6.2 If a product and/or accessory is temporarily out of stock or has been discontinued and We are unable to dispatch Your order We will attempt to contact You via telephone or email, Monday to Friday (excluding bank holidays).
6.3 If You have supplied an email address We will send an email to You advising You that Your goods have been dispatched, along with tracking number. If Your order is dispatched direct from a manufacturer or distributor We will not always be able to give a tracking number. We aim to send the email on the same day as the goods are dispatched but this may not always be possible (usually due to loss of internet/broadband connection).
6.4 If You have supplied an email address We will always advise You that Your order has been dispatched. In the event that no one is available to sign for the order, the goods will then be held at a local branch office, and a card will usually be left advising You of where to collect or how to arrange a redelivery. If You do not receive Your order and You do not receive the aforementioned card within five days of being advised that Your order has been dispatched You are advised to contact Us. Goods will be held by Royal Mail or Courier for a specific length of time. After this time the goods will then be returned to Us but, due to the complexities of external delivery agencies, it can take several weeks for goods to actually be received by Us. If You do not collect Your goods or rearrange a delivery Royal Mail will not return the goods to Us until at least 18 days have elapsed. Royal Mail will not act upon our instructions. It is in Your interest to collect the goods or rearrange delivery or tell Royal Mail or another Courier that You do not want the goods. As long as the goods are still awaiting collection or redelivery at the Delivery Office You can still opt to collect them or arrange to have them delivered to the address on the delivery label. We will not therefore offer a refund until the goods are returned to Us. We retain records of all purchases and returns. If Your order is returned to Us because You did not accept delivery or did not collect from a delivery office You will be liable for any return charges and subsequent repeat despatch to Your address or an alternate address. If We dispatch Your order to the address given by You when ordering and Your order is returned as undelivered and You subsequently cancel Your order we will not refund the delivery charge. If You have placed an order but it has not arrived within a reasonable time You must contact Us. If You do not contact Us We will assume that the goods have arrived. If You contact Us more than 60 days after We have advised You that Your order has been despatched We will not be liable for any lost or undelivered item/s.
6.5 At Our discretion, and with Your agreement, We may send part of an order. In this instance We will not make additional delivery charges for the remainder of the order. The Consumer Contracts Regulations cancellation period will then end 14 days after You have taken possession (or delivery has been made at the address specified by You) of the final item of your order.
6.6 Should You require a specific Express Delivery service, such as Royal Mail Special Delivery 9.00am or Guaranteed Saturday Delivery, then You must pay an additional charge to be agreed in advance with Us, or by choosing the appropriate option when ordering online.
6.7 We retain records of all purchases and returns. All goods are individually weighed before despatch.
6.8 Duplicate Deliveries. Occasionally a duplicate order may be despatched. This can occur where You have reported that the original delivery never arrived or it can occur by mistake, misunderstanding or an incorrect item may have been despatched and we have arranged for a replacement to be sent. If this happens, and You already have Your original order, You should refuse to accept the goods whereupon they will be returned to Us. If You accept the goods You should not use them unless You intend to pay for them. Goods should be carefully stored and returned unused in original packaging. In the event that we do mistakenly send You goods that You did not require, or a second order is despatched as a replacement and you do not return the original order, the Sale of Goods Act 1979 allows Us to reclaim Our goods back or claim the full value of the goods including the post and packaging charges.
6.9 We will not dispatch orders to a PO Box number - all of our deliveries require a signature from the recipient at a residential or business address. However, we do understand that some overseas PO boxes are attended within local Post Offices and goods are only handed over to the addressee upon presentation of a card. You may need to contact Us if Your only delivery address is a PO Box.
6.10 Your receipt forms part of the address label contained within a plastic document holder. If You discard the outer packaging along with Your receipt and subsequently request a receipt We reserve the right to charge a £5.00 administration fee - We will send a duplicate receipt via email. If You require a duplicate paper copy the administration fee including delivery via Royal Mail will be £7.50. Occasionally we may arrange for Your order to be despatched direct from the UK manufacturer or official distributor. In this instance Your receipt will be despatched separately.
7.0 You may have a right to cancel the contract and further information is given below. You will have no right to cancel a contract when the goods that we supply are custom made, made to order (specifically Garmin BlueChart marine products), or relate to software which has been opened or activated. The Consumer Contracts Regulations cancellation period starts when We enter into a contract with You and will end 14 days after You have taken possession of the goods (or they have been accepted at Your delivery address) We are supplying You. In order to exercise your right to cancel you must inform us of your decision by a clear statement (we recommend by email). We will acknowledge your cancellation and send You specific return instructions along with a unique returns number and a specific returns address which may differ from our registered office address. Please do NOT return anything until we have responded to your cancellation advice. Since a telephone message is not a durable medium we will ALWAYS request that you confirm the cancellation in writing. We are an internet reseller and request that all cancellation communication be via email. If you send a letter by post this can be delayed or lost. If We do not respond to You it will because We have not received Your cancellation. It is in Your interest to be able to prove that You have cancelled the contract.
You will only have cancellation rights under the Consumer Contracts Regulations if you are a Consumer within the European Union.
7.1 If You wish to change or cancel an order You must write to Us or email Us with relevant order details relating to the item(s) purchased. If the goods have already been dispatched to You, You will then have 14 days from receipt/delivery of goods to return the item/s for a full refund or exchange for an alternate item. Do NOT return anything without requesting an RMA returns number.
If You cancel Your order after the goods have been despatched You should refuse to accept the goods whereupon they will be returned to Us. Carriers may make a charge for the return of a package. This is payable by You and if not paid at time of return it will be deducted from any reimbursement made to You. If the goods are awaiting collection by You at a Royal Mail delivery office You must advise Royal Mail that You do not want the goods. If You do not do this Royal Mail will not return the goods to Us until at least 18 days have elapsed. Royal Mail will not act upon Our instructions. It is in Your interest to tell Royal Mail that You do not want the goods. As long as the goods are still awaiting collection or redelivery at the Delivery Office You can still opt to collect them or arrange to have them delivered to the address on the delivery label. We will not offer any refund until the goods are returned to Us. This paragraph applies equally to any other Courier that We or Our distributor may use.
7.2 The acceptance of Your order and the completion of the contract between Us will take place on despatch to You of the products ordered unless We have notified You that We do not accept Your order or You have cancelled the order. In certain circumstances we may have accepted Your cancellation but may still despatch the goods. If this happens You should refuse to accept the goods whereupon they will be returned to Us. If You accept the goods You should not use them unless You intend to pay for them. Goods should be carefully stored and returned unused in original packaging. In the event that we do mistakenly send You goods that You did not require the Sale of Goods Act 1979 allows Us to reclaim Our goods back (if they are in unused condition and still in the original packaging) or claim the full value of the goods including the post and packaging charges.
‣For United Kingdom (UK) and European Union (EU) consumers (does not apply to business, corporate purchases, business to business, B2B transactions and business use only products such as Truck systems, see 8.1a for business purchases)
Cancellation and return requests for unwanted goods from EU & UK consumers will not be accepted more than 14 calendar days after the goods are received.
8.1 Under the Consumer Contracts Regulations We offer 14 day cancellation of contract and return of goods, (for consumers only, not business customers who should read 8.1a) beginning on the day when the goods are first signed for upon delivery. The law allows for certain exceptions. These are opened or activated software or mapping (supplied on CD, DVD, SD or microSD card), all of which can be readily copied - none of these can be refunded. Similarly, activated subscriptions cannot be refunded. Garmin BlueCharts are made to order items. These custom made items are usually made on the day of the transaction. Once made they cannot be cancelled, returned or refunded – even if they have not been opened. Returned goods should be 'as new' and in resaleable condition (see checklist at 8.2). You have a duty of care to ensure that goods are in pristine condition i.e. Goods must be in original packaging with no damage to the boxes or equipment. All original packaging must be returned, and the goods should be free from defect. The Consumer Contracts Regulations allows us to make a deduction from the reimbursement for loss of value of any goods supplied, if the loss is the result of unnecessary handling by You. The Consumer Contracts Regulations allow you to handle the product no more than you might in a shop. We will make a deduction from Your reimbursement if the goods are returned in a used or damaged condition, including the packaging. To ensure that You receive a full reimbursement We recommend that You return the goods in an unopened condition. We will not collect any goods from You. The goods must be returned by You (at Your expense) but You must contact us to cancel the contract whereupon We will issue an RMA returns number (RMA = Returns Material Authorisation) and appropriate return instructions which will include a specific returns address. We may not accept a returned item without a unique RMA number displayed on the address label, which We will allocate to Your specific return. We are an internet only reseller. We do not advertise anywhere other than on the internet. It is therefore reasonable to assume that a purchaser will have access to an email address. Your RMA number will be advised by email only. Return instructions will be included with the email. Returned goods postmarked with a date more than 14 days after the goods were delivered to You may not be accepted. We will not reimburse any money until We receive the returned goods. The Consumer Contracts Regulations allow 14 days for a reimbursement to be made after the returned goods are received by Us. If You choose a type of delivery other than the least expensive type of delivery offered by Us the maximum reimbursement of Your delivery charge will be Our lowest delivery charge.
8.1a Business to Business transactions (includes B2B, Business and Corporate transactions). If We have sold goods to You and You have purchased for a business, or it becomes apparent that You have purchased for a business or for business use (for example, through payment using a corporate credit or debit card), the provisions of the Consumer Contracts Regulations do not apply to Your transaction. We are not obliged to accept the return of any purchase, opened or unopened. We will not accept the return of opened or activated software or mapping (supplied on CD, DVD, SD or microSD card), all of which can be readily copied - none of these can be refunded. Similarly, activated subscriptions cannot be refunded. Garmin BlueCharts are made to order items. These custom made items are usually made on the day of the transaction. Once made they cannot be cancelled, returned or refunded – even if they have not been opened. We will not accept the return of any product which has been opened unless it proves to be genuinely faulty. If We do offer to take back Your business purchase goods should be returned 'as new' and there will be a minimum 15% restocking charge. We will not refund the delivery charge. We will not pay for the return of goods. We will not collect any goods from You. The goods must be returned by You. You have a duty of care to ensure that goods are in pristine condition i.e. Goods must be in original packaging with no damage to the boxes or equipment. All original packaging must be returned, and the goods should be free from defect. If the goods are returned in an unsaleable condition We will return them to You at your expense or You must arrange for a courier to collect the goods at Your expense. The goods must be returned (at Your expense) within three working days of You contacting Us to request an RMA number (RMA = Returns Material Authorisation). We will not accept a returned item without a unique RMA number displayed on the address label, which We will allocate to Your specific return. We are an internet only reseller. We do not advertise anywhere other than on the internet. It is therefore reasonable to assume that a purchaser will have access to an email address. Your RMA number will be advised by email only. The RMA number will expire five days after You have requested it. Returned goods postmarked with a date more than five days after the RMA number was allocated will not be accepted. Return instructions will be included with the email.
8.2 Checklist for returning goods
1. All original manufacturers packaging should be returned, including outer packaging (plastic and/or card), any internal partitions, compartments or boxes, plastic bags, cable ties etc.
2. Free from defect unless a fault is advised to Us
3. All manufacturers packaging returned with no damage, for example: no missing, defaced or torn packaging
4. All parts returned with no damage, for example: no cut cables, no ink marks on touch screens, no scratches
5. Maps and Software which have been opened or activated cannot be refunded. Mapping or Software which was supplied in a sealed package by the manufacturer must be returned unopened. Custom made and made to order items such as Garmin BlueCharts cannot be cancelled, or returned for refund or exchange - even if they are unopened.
6. Subscriptions registered with a third party such as the manufacturer cannot be refunded by Us. You will need to contact the subscription provider
7. Any free carry case or other free item/s must also be returned. An item is only free with the relevant purchase. If You return the purchased item You must return any free item/s.
8.3 Returning goods requires You to first contact Us where We will provide You with an RMA returns number by email only. To do this You need to have the following details: Receipt/transaction number, purchased item(s) description, surname, postcode, and if you are seeking an exchange provide the reason for the return. We recommend that you return using a Royal Mail insured and signed for service. We will not accept returned goods without our allocated RMA returns authorisation number being displayed on the address label. See condition 10. Returning Goods
9.1a EU & UK Consumers only - Goods which are found to be faulty within the first 14 days of receipt of the goods, We will offer You either an exchange or refund. You must contact Us to discuss the fault. If You arrange a repair, exchange or return with the manufacturer, without contacting Us, this may result in You no longer having the exact item that We supplied to You. If this is the case We are not obliged to accept any further responsibility.
9.1b Business customers and non EU Consumers - You must contact Us to discuss the fault. If You arrange a repair, exchange or return with the manufacturer, without contacting Us, this may result in You no longer having the exact item that We supplied to You. If this is the case We are not obliged to accept any further responsibility.
9.2a EU & UK Consumers only - Goods found to be faulty or reported faulty 15 days or more after the day of delivery, We will arrange for an independent repair, or exchange them for a replacement model. Repair or exchange is subject to length of time a fault is reported after purchase.
9.2b Business customers and non EU Consumers - Repair or exchange is subject to length of time a fault is reported after purchase.
9.3 Goods found to have part/s missing must be notified to Us within 2 days of acceptance - i.e. upon signing for delivery. Any missing parts reported 2 days after delivery will not be accepted. All items are weighed upon despatch.
9.4 Returning faulty goods requires customers to first contact Us. Depending upon the manufacturer and/or the length of time after purchase the manufacturer may elect to accept warranty repairs direct from the consumer or business purchaser. This does not affect your statutory rights and will usually result in a swift conclusion. Sometimes a manufacturer will elect to sent a prepaid returns bag or envelope. You need to give the following details: Receipt/transaction number, purchased item(s) description, surname, postcode, and provide the reason for the return. We recommend that you return using a Royal Mail insured and signed for service. We will advise you of the specific returns address. We will not accept a returned item without a unique RMA number displayed on the address label, which We will allocate to Your specific return. Your RMA number will be advised by email only. Return instructions will be included with the email. See condition 10. Returning Goods
10.1 You must contact Us to obtain an RMA returns authorisation number prior to returning any goods. The following is required (all details can be found on Your customer receipt/purchase email confirmation):
Receipt/transaction number (i.e. AGPS123456789)
Purchased item(s) description (i.e. Snooper Indago, Carry Case)
Surname (i.e. Smith)
Postcode (i.e. N1 4SS)
10.2 Please email Us with full details. If You telephone Us we will ask You to email Us. We are an internet only reseller. We do not advertise anywhere other than on the internet. It is therefore reasonable to assume that a purchaser will have access to an email address. Your RMA number and return instructions will be advised by email only. Once We have received Your information We will then process Your details and email You to provide You with Your RMA number. The goods must be sent to Us within 14 days of when you received them. We recommend that you return using a Royal Mail insured and signed for service at your expense. Packaging should be adequate to withstand carriage in the mailing system, e.g. bubble wrapped within a sealed enveloped or a box as appropriate. The RMA number should be included on the address label. If You return anything without an RMA number it may not be accepted and it will almost certainly result in a delay. Please only return items to an address that we will advise to You with Your specific return instructions. Please see condition 8.2 Checklist - for Our requirements.
10.3 You must contact Us to obtain an RMA returns authorisation number prior to returning any goods. The Consumer Contracts Regulations specifies that You must give a clear cancellation of the contract. When sending goods back please also ensure that You have included all original manufacturers packaging, also enclose the RMA number within the packaging. Do not write anything on the manufacturers packaging.
To enable Your return to be processed quickly and efficiently goods must be sent to an address that We will advise to You with Your RMA number and return instructions.
10.4 UNITED KINGDOM RETURNS - Do NOT return anything before You have contacted Us. When sending goods to Us we will not be liable for loss or damage. We recommend that you send them via Royal Mail Special Delivery or Royal Mail Signed For Delivery depending upon value. It is in Your interests to be able to prove that You have sent the item, and that we have received the item. Using a delivery service other than Royal Mail may result in Your returned item not arriving. The RMA returns number must be included and the goods being returned must be in a condition, as described when first requesting for the goods to be returned. We will not accept a returned item without a unique RMA number displayed on the address label, which We will allocate to Your specific return. Your RMA number will be advised by email only. Specific return instructions including the returns address will be included with the email.
10.5 INTERNATIONAL RETURNS - Do NOT return anything before You have contacted Us. Please note that items returned from outside of the United Kingdom need to be returned to a specific address, which we will advise when an International Return is requested. We will not accept any liability for returned items lost or damaged in the post. When returning the goods please send via an adequately insured and trackable service with a signature required upon receipt. It is in Your interests to be able to prove that You have sent the item, and that we have received the item. If we incur any customs charges these will be deducted from Your refund. We will not accept a returned item without a unique RMA number displayed on the address label, which We will allocate to Your specific return. Your RMA number will be advised by email only. Return instructions will be included with the email.
10.6 When returning goods it will assist Us if You include a copy of Your receipt, and a letter detailing the reason(s) for the return, especially if you are seeking a replacement or exchange. We will not accept returned goods without our allocated RMA returns authorisation number being displayed on the address label. Please contact Us BEFORE You return anything. If You return anything without an RMA number it may not be accepted. We recommend that You read Our Returns policy.
11.1 Each GPS system comes with a full guarantee of either a 1, 2 or 3 years - see product pages for guarantee periods relating to an individual product. All receipts carry the guarantee period within the summary of the purchase. Your receipt forms part of the address label contained within a plastic document holder. If You discard the outer packaging along with Your receipt and subsequently request a receipt We reserve the right to charge a £5.00 administration fee - We will send a duplicate receipt via email. If You require a duplicate paper copy the administration fee including delivery via Royal Mail will be £7.50. Occasionally we may arrange for Your order to be despatched direct from the UK manufacturer or official distributor. In this instance Your receipt will be despatched separately.
In addition to all other obligations undertaken by You in these Conditions You undertake to comply with the following obligations:
12.1 If calling for sales advice We will attempt to offer impartial sales advice tailored to Your needs. Any advice given must be accepted as being informal and does not become part of any legally binding contract. You must satisfy Yourself that Your purchase will meet Your needs. For further information regarding Telephone Orders please see 3.2.
However, should Your purchase prove to be unsatisfactory or incompatible the Consumer Contracts Regulations may allow You to cancel the contract within 14 days of receipt of the goods - please see 7.0 and 8.1 for further information and exclusions.
12.2 You will install the Product in accordance with all instructions provided by Us and the manufacturer. If you use pirated software this may irretrievably alter your operating system rendering it unusable and/or unable to accept official mapping, software or firmware updates.
12.3 You will not tamper with alter or undertake any repairs on the Product or attempt to do so.
12.4 You will be responsible at all times for complying with the law including any changes in the law applicable to You and will indemnify Us for any damages We suffer as a result of any illegal use of the Product or any part by You or any third party.
12.5 We will not tolerate abusive behaviour, bullying, intimidation, harassment or (if calling to discuss your order) refusal to comply with requests for Your transaction number and contact details and will terminate any such telephone conversations. If You do not agree with our Terms and Conditions then please do not buy from Us. We will not respond to abusive email communications.
12.6 You will not hold us responsible if You are caught speeding.
12.7 We fully comply with UK & EU law requirements and therefore expect You to also fully comply with the same law. We will always seek guidance from either Peterborough Trading Standards or Citizens Advice Consumer Service and recommend that You contact Your local Trading Standards Department or Citizens Advice Consumer Service on 03454 040506.
13.1 ActiveGPS.co.uk - www.activegps.co.uk is a trading subsidiary of Active Alliance Limited, and is legally bound by English Law. Registered at Companies House. Company Number 5200677. VAT Registration Number: 834 2222 57. Registered Office 47 Caverstede Road Peterborough PE4 6EX England - for official or legal documents only. Please do NOT send any unsolicited (including unwanted goods), parcels, packets or packages to the registered office. Anything other than a letter or documents may not be accepted at the registered office. As per these terms and conditions We will advise You of the correct address for returning unwanted goods after You have cancelled the contract. Similarly, if You are a manufacturer, We will advise You of the correct address for deliveries.
If performance of this Order is delayed or prevented by any cause or causes beyond Our control We shall be entitled to terminate the Order or suspend Our duty to perform for as long as the circumstances amounting to force majeure continues. We shall not be liable for any costs arising out of termination of this Order or suspension of Our duty to perform under this clause. If the GPS satellite network should fail in any manner We shall not be liable. If the legality of any device should change or be challenged in Your territory We will not be liable.
15.1 All information is currently only used by Us - SagePay, PayPal and BarclayCard Merchant Services receive Your debit/credit card details to check cards for authorisation and to alert Us to fraudulent use of credit and debit cards. We will not sell Your email address, telephone number or home address to a third party.
16.2 To shop at Our Website You need to have cookies enabled.
16.3 Please be aware that if You have recently purchased or made an aborted/failed transaction from Our Website it may be necessary to clear the basket before proceeding with a new purchase.
16.4 Cookies cannot harm Your computer and do not contain any personal, private or financial information.
16.5 Our cookies are purely for the functioning of the basket and the online purchasing of items from the website.
We do not track your web use
We do not retain any personal data
We do not have any third party cookies
We do not have any advertising cookies
If you do not enable cookies then you will not be able to purchase online from our website.
17.1 We are fully committed to the Waste Electrical and Electronic Equipment Regulation 2006, also known as WEEE. When You purchase from ActiveGPS.co.uk You may return (at Your expense) on a like for like basis any equipment that You no longer require, provided that any such WEEE is of equivalent type, and has fulfilled the same function as the purchased equipment.
17.2 In particular it is a requirement to minimise the disposal of WEEE as unsorted municipal waste and to achieve a high level of collection of WEEE for treatment, recovery and environmentally sound disposal. By participating with the WEEE regulations We can all contribute to reducing the potential effects on the environment and human health as a result of the presence of hazardous substances in EEE. Your attention is drawn to the crossed out wheeled bin symbol that You may encounter on EEE products. You must not dispose of these products with normal household waste. For further information on the WEEE regulations please visit the following website http://www.berr.gov.uk/files/file35992.pdf.
All errors and omissions excepted.
Your statutory rights are not affected.