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ActiveGPS Customer Service


100% secure shop

Safety and security of your personal details and credit/debit card details are of paramount importance to us. As a result all purchases are made using SagePay (formerly known as Protx) secure server. When using the ActiveGPS website to make your purchase, after going to the Shopping Basket pages, you will be redirected to a secure webpage hosted by SagePay. This web page uses 128SSL bit encryption. Alternatively you can call our sales team on 01733 777 623 or 0845 226 1738 (Monday to Friday 9:30am-5pm) to place your order quickly, securely and without a surcharge.


14-day money back guarantee

We want you to be fully satisfied with your purchase from ActiveGPS. As a result, and in compliance with the Consumer Contracts Regulations, we offer a 14-day money back guarantee (starting from the day of delivery) for most products (does not apply to software e.g. maps). If you are not fully satisfied with your purchase it can usually be returned for an exchange or full refund. Do NOT return anything until we reply to you with specific return instructions. For more information please see either returns policy and our terms and conditions of sale.


Low prices

ActiveGPS online prices are checked frequently to ensure that we offer our customers GPS systems, accessories and maps at the competitive prices. Don't forget also, unlike many of our competitors, our online prices include VAT within the price displayed on the product pages, so there are no hidden extras - just the delivery.


Fast, signed for delivery

We offer fast next working day delivery options on our entire assortment of GPS products, accessories and maps for orders despatched to a UK address via our UK Premium delivery services. We also offer slower, cheaper delivery options starting at £3.99 via our UK Economy and Standard delivery services. As well delivery to Europe and the rest of the World. Please see Delivery Information for more details.


Expert impartial sales advice

To help you choose the best GPS product for your needs, whether that be a car sat nav, a truck sat nav, speed camera detector, handheld GPS device or simply the an accessory or map update, we have trained staff who can help you quickly decide which product best suits your individual needs or to explain in more detail how a product works. Simply e-mail or telephone 0845 226 1738 (Monday to Friday 9:30am-5pm, not bank holidays) with any questions or queries you may have about products or how to make your purchase.


Genuine product

Unlike other retailers who sell genuine GPS (Global Positioning Systems) systems and then sell third party accessories for those systems, ActiveGPS.co.uk sell only 100% genuine accessories for our full product range. So you can be safe in the knowledge that should you buy accessories with your GPS system those accessories will fit, work and not invalidate any guarantee or warranty. We also only sell products that are destined and approved for the UK and European market. Some online resellers source products destined for the USA or Far East market - with different specification, wrong mapping etc. In addition we are approved resellers for Garmin, Road Angel, RoadPilot, Becker, Snooper, Origin, Pogo, Navman, Mio, Magellan, TomTom and Novus.


Worldwide Delivery

Live outside the United Kingdom and want to purchase products and accessories from ActiveGPS.co.uk? We send items worldwide. Delivery to Ireland and mainland Europe is priced at £14.99, delivery to the rest of the world is priced at £29.99. Upon request we may be able to offer a reduced rate for single lightweight items for delivery to USA, Canada, Australasia, South Africa. To provide added security, like our UK deliveries, worldwide delivery services require a signature upon receipt of delivery. We use Royal Mail International Signed For Priority Handling Insured Airmail service with tracking number available upon request.


Page last updated: 4th September 2017

Deliveries

We offer UK, Europe and Worldwide deliveries. We despatch orders at 5.30pm on Monday, Tuesday, Wednesday, Thursday and Friday. We need to receive your order on those days by 4.30pm. When possible we may despatch orders received after that time. No orders are despatched after 5.30pm and no orders are despatched on Saturday or Sunday.

We offer economy and premium delivery. Click here for further info. All options also appear at the basket pages.

Telephone Number:

01733 777623

Monday to Friday 9:30am to 5:00pm (UK Time)

ActiveGPS.co.uk Copyright © Active Alliance Limited 2005-2017 | Company Number - 05200677 | VAT Number - GB 834 2222 57
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