All information is currently only used by Active Alliance Limited trading as ActiveGPS.
SagePay, PayPal and BarclayCard Merchant Services receive your debit/credit card details to check cards for authorisation and to alert us to fraudulent use of credit and debit cards.
We will not send you unsolicited e-mails. We will not sell e-mail addresses, telephone numbers or home address to any third party.
Question: I ordered a Garmin chart from you today. All well with that, but after giving you the email address above, I've received an unsolicited unpleasant email from a third party, which strongly suggests that my email address may have been passed on. Can you comment on this?
Answer: Thank you for your order, and thank you for contacting us about your email concerns.
We take data protection seriously and, as part of the online order process, we are fully compliant with PCI DSS (Payment Card Industry Data Security Standard). This ensures that data cannot be compromised or intercepted.
When an order is placed it is processed by SagePay (who are also fully PCI DSS compliant).
We do not handle this data.
You paid using PayPal (also fully PCI DSS compliant).
We review your order online at SagePay and then release the transaction. SagePay then communicate with PayPal and, if your funding source (your bank account or credit card perhaps) authorises the payment, the transaction is successfully released for us to process.
At the time of purchase an automated email is sent from SagePay to you to confirm that an order has been received. PayPal may also confirm the transaction with you. We will only send an email directly to you when your order is about to be despatched. At no point do we receive an email from your actual email address and we don't use your email address until we manually write to you later in the process.
I can confirm that there is no way that we could have sent a spam email to you, and (with the security protocols to which we subscribe) neither could we be subject to email harvesting by a third party. We also do not sell or supply customer email addresses to anyone.
The only people who have access to your email address (before we see it) are SagePay and PayPal.
In nearly 15 years of trading we have never had any issues regarding compromising customer email addresses. Customers have occasionally found that their PayPal accounts have been hacked but I am not suggesting that this is what has happened on this occasion.
Page last updated: 27th March 2017